Change the electrodes every day. This helps the Biocore device stick to your skin properly.

Be gentle when removing electrodes to avoid skin damage.

Wear the Biocore device as often and for as long as possible. The more data the device collects, the better your results will be.

Yes, you can shower with the device. However, we recommend using this time to charge the device.

If you do shower with the device on:

• Avoid direct water contact with the device.
• After showering, inspect and replace the electrode if it's coming off. This ensures proper contact and optimal device function.

Don’t worry! Just put the Biocore device back on when you remember. Try to wear it as much as you can every day.

The app will indicate if everything is functioning properly. If there's an issue, a message will be displayed.

It is normal for the status light to go dark during your study to save energy, but rest assured, the Biocore device is still active and recording your ECG data.

To wake it up, press and release the power button.

The Biocore device will only power off when the battery runs out. To turn it back on, fully charge the Biocore device, then press and hold the power button for 5 seconds or until the status light begins to glow.

Please contact your physician and let them know you are experiencing some discomfort from the electrodes, and see if they can provide you with a hypoallergenic alternative.

Charge the Biocore device for one hour daily to keep it powered. A good time to do this is while you’re bathing.

You can also monitor the battery level through the app.

• Unsnap electrodes from ECG snaps.
• Connect the supplied charging cable to the charging port on the Biocore device.
• Plug the other end of the charging cable into a wall outlet.

Use only the charger provided with the Biocore device for charging.

You can monitor the battery charging progress in the Biocare Health app.

After charging, follow these steps:

• Turn on the device:
  If the device is powered off, press and hold the power button for 5 seconds or until the status light begins to glow.

• Wear the device as per the instructions given:
  ‍Put the device on as instructed. If you're unsure how to wear it, check the Guide section for detailed instructions.

• Replace the electrodes:
  ‍Attach new electrodes if the old ones are no longer usable.

If the Biocore device is powered on while being charged, the status light will slowly blink blue, and then turn to solid blue when the device is fully charged.

If the Biocore device is off, charge it for an hour, then press and hold the Power button until the light turns on.

You can also monitor the battery charging progress in the Biocare Health App.

It typically takes about 2 hours to fully charge the Biocore device.

If the Biocore device is connected to your phone, you can open the app to check the battery level in real time.

No need to turn it off! The device can stay on while charging and will automatically switch to charging mode when you plug it in.

The device will only power off if the battery is empty. Follow these steps:

• Charge the device:
  Plug it in and allow it to charge for about an hour.

• Turn on the device:
  After charging, press and hold the power button for 5 seconds or until the status light begins to glow.

If the Biocore device still will not power on, contact Customer Support for further assistance.

Only use the charger provided with your Biocore device. Using other chargers may result in slow charging or potential damage.

The Biocore device may become slightly warm in certain situations:

• The device might warm up a bit when transmitting data to the doctor.
• It can also warm due to contact with your skin, especially during prolonged use.

If the temperature of the Biocore device is uncomfortable, remove it for 30 minutes to allow it to cool down, then replace it when it has reached a more comfortable temperature.

If the device feels excessively hot, please contact Customer Support for further assistance.

During the ongoing study, you can only view the study information in the Home and Service tabs of the app. There is no real-time data viewing available in other sections.

Once your study is complete, your data will be reviewed by a physician, and the results will be sent to the app for you to view.

You can track the remaining time for your heart study directly on the app. The app will also provide clear instructions on what to do during the study and what steps to follow once it is complete.

Follow these steps to reconnect the Biocore device:

• Check Bluetooth settings:
  Ensure Bluetooth is turned on in your phone's settings.

• Check the device battery:
  Make sure the device is sufficiently charged. If the battery is low, it may not connect to your phone.

If the device still doesn’t connect after checking these, try the following:

• Restart the app:
  ‍Close the app completely, then reopen it and try reconnecting.

• Restart the device:
  • ‍Power off the Biocore device by pressing and holding the power button until the status light turns off.
  • Power on the Biocore device by pressing and holding the power button for 5 seconds or until the status light begins to glow.
  • Keep the Biocore device near your phone and attempt to reconnect it.

If the Biocore device still will not power on, contact Customer Support for further assistance.

While the Biocore device is still attached to your body, hold the electrode firmly in place with finger(s).

Grip the Biocore device snap and gently pull upward until it unsnaps and detaches from the device.

Yes, you should wear your monitor while sleeping to ensure continuous data collection.

No, turning off the device does not erase your data. The Biocore securely stores all recorded data from the start of your heart monitoring study until it is completed and uploaded to the clinic.

A pre-paid return label is included in the device box.

Please box the device after the study is complete and return it using the pre-paid label. If you lose the label, please contact support for assistance.

Feel free to turn off your phone. Your Biocore device will continue recording data independently and will upload the stored data once your phone is back on and connected.

The Center light on your Biocore device has two main modes:

Energy-Saving mode: The light may go dark during your study to conserve energy. However, the device is still active and functioning.

Auto wake-up mode: The device automatically detects and displays different status lights.

Here’s what they mean:

• GREEN BLINKING LIGHT

‍Your Biocore device is working well! Please wear it as much as you can during the day and while sleeping. You can wear it while showering, but try not to let water spray directly onto the device.
Shower time is also a good chance to charge the device, so it stays ready to use. For the best results, it’s best to wear the device during light activities only.

• WHITE BLINKING LIGHT - This can mean one of two things:

When you press the Marking button on the device to mark a symptom, it will blink white to notify you that the symptom is being marked.

There is a possible disconnection between your skin and the electrodes. Please ensure the electrodes are pressed securely against your skin. You can also prepare the skin by removing the device, washing and drying the area, or wiping the skin with rubbing alcohol before reapplying new electrodes.

• BLUE BLINKING LIGHT

The device’s battery is low and needs to be charged. Please remove the Biocore from the electrodes/skin while keeping it powered on to recharge. Once it is fully charged, you can reattach it to the electrodes/skin and continue using it.

• YELLOW BLINKING LIGHT

‍The device has encountered internal error(s). Please contact us as soon as possible for support.