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Quick answers to questions you may have.
Categories
When should I replace the electrodes?

Change the electrodes every day. This helps the Bioflux device stick to your skin properly.

Be gentle when removing electrodes to avoid skin damage.

Device Wearing
How long do I need to wear the Bioflux device?

Wear the Bioflux device as often and for as long as possible. The more data the device collects, the better your results will be.

Device Wearing
Can I shower with the Bioflux device on?

The Bioflux device is NOT waterproof.

  • Before showering, please remove the Bioflux device and electrodes from your skin.
  • After showering, dry your skin completely.
  • Replace the old electrodes with new ones and re-attach the Bioflux device.
Device Wearing
What if I forget to wear the Bioflux device?

Don’t worry! Just put the Bioflux device back on when you remember. Try to wear it as much as you can every day.

Device Wearing
How will I know if the Bioflux device is working?

The app will indicate if everything is functioning properly. If there's an issue, a message will be displayed.

Device Operations
How do I turn on the Bioflux device if it's off?

It is normal for the screen to go dark during your study to save energy, but rest assured, the Bioflux device is still active and recording your ECG data. To wake it up, press and release the home button.

The Bioflux device will only power off when the battery is empty. To power it back on, ensure it is sufficiently charged, then press and hold the home button for 5 seconds or until the screen lights up.

Device Operations
My skin is becoming irritated as it is very sensitive, what should I do?

Please contact your physician and let them know you are experiencing some discomfort from the electrodes, and see if they can provide you with a hypoallergenic alternative.

Device Wearing
When should I charge the Bioflux device?

Charge the Bioflux device for one hour daily to keep it powered. A good time to do this is while you’re bathing. You can also monitor the battery level through the app or the device's screen.

Device Charging
How do I charge the Bioflux device?

Unsnap electrodes from ECG Lead Wires.

Connect the supplied charging cable to the charging port on the top of the Bioflux device.

Plug the other end of the charging cable into a wall outlet.

You can check the device's charge level by looking at the top right corner of the screen and seeing if the battery level bar is full.

Device Charging
What should I do after charging the Bioflux device?

After charging, follow these steps:

  • Turn on the device: If the device is powered off, press and hold the home button for 5 seconds or until the screen lights up.
  • Wear the device as per the instructions given: Put the device on as instructed. If you're unsure how to wear it, check the Guide section for detailed instructions.
  • Replace the electrodes: Attach new electrodes if the old ones are no longer usable.
Device Charging
How do I know the Bioflux device is fully charged?
  • If the Bioflux device is on, check the battery bar at the top-right corner of the screen. A full bar means it’s fully charged.
  • If the Bioflux device is off, charge it for an hour, then press and hold the Power button until the screen turns on to check the battery level. You can also monitor the battery charging progress in the app.
Device Charging
How long does it take to fully charge?

It typically takes about 2 hours to fully charge the Bioflux device.

If the Bioflux device is connected to your phone, you can open the app to check the battery level in real-time.

Device Charging
Should I turn off the Bioflux device while charging?

No need to turn it off! The Bioflux device can stay on while charging and will automatically switch to charging mode when you plug it in.

Device Charging
I cannot power on the Bioflux device, what should I do?

The Bioflux device will only power off if the battery is empty. Follow these steps:

  • Charge the device: Plug the device in and let it charge for about an hour.
  • Turn on the device: After charging, press and hold the home button for 5 seconds or until the screen lights up.

If the Bioflux device still will not power on, contact Customer Support for further assistance.

Device Operations
Can I use a different charger for the Bioflux device?

Only use the charger provided with your Bioflux device. Using other chargers may result in slow charging or potential damage.

Device Charging
While my heart study is ongoing, can I see any readings on the app?

During the ongoing study, you can only view the study information in the Home and Service tabs of the app. There is no real-time data viewing available in other sections.

Once your study is complete, your data will be reviewed by a physician, and the results will be sent to the app for you to view.

My Heart Study
How do I know my heart study is complete?

You can track the remaining time for your study directly on the app. The app will also provide clear instructions on what to do during the study and what steps to follow once it is complete.

My Heart Study
How do I remove the Bioflux device?

While the Bioflux device is still attached to your body, hold the electrode firmly in place with finger(s).

Grip the ECG Lead Wire and gently pull upward until it unsnaps and detaches from the Bioflux device.

Device Wearing
Should I wear the device while sleeping?

Yes, you should wear your monitor while sleeping to ensure continuous data collection.

Device Operations
Will turning off the Bioflux device erase the data collected during the day?

No, turning off the device does not erase your data. The Bioflux securely stores all recorded data from the start of your heart monitoring study until it is completed and uploaded to the clinic.

Device Operations
My Heart Study
How do I return the Bioflux device?

A pre-paid return label is included in the device box.

Please box the device after the study is complete and return it using the pre-paid label. If you lose the label, please contact support for assistance.

My Heart Study
Empty State
No results found